Payment Policies

Terms & Conditions – Payment & Reservation Policies

Please read and understand these policies before submitting your application to Aconcagua Express Expeditions (AEE).

Prices – all prices are in US dollars.

Expeditions Trips

Payment Schedule:

• At time of reservation – $900 USD non-refundable deposit is required.
• 120 days from departure – Balance of trip cost. All balances are due 120 days prior to departure date unless otherwise specified.
• If the trip is booked with in 120 days of departure date full payment is required at time of booking.
• Participants whose balances are not received by the 120-day deadline as stated above, risk forfeiture of their place on the expedition.

Policy as it pertains to trip deposits:

• If the participant cancels for accident or personal reasons, or not passing medical screening, AEE cannot refund your deposit or tuition.
• If we must cancel for any reason, AEE will refund the registration fee.
• We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Custom Trip Planning: You will be charged a non-refundable $2,000 fee to price and organize your custom trip. Normal payment and cancellation policy then apply.

Date Change Fee Policy:

• All date changes must be received in writing along with new application.
• $200 fee for all date changes.
• Any change from trip departure can be extremely difficult and is subject to all incurred expenses as assessed by AEE.
• All date changes are for credit only (no refunds) and valid for one year from written change notification and receipt of new application.

Cancellation Policy

• If you decide to cancel your trip or change your itinerary, AEE must be notified in writing. Your trip will be cancelled from the date written notice is received. Reimbursement policy is directly related to how far ahead you notify the cancellation of your trip, and the amount to be retained for office and administration fee is as follows:
• More than 119 to 90 days from Trip Departure: 50% of Trip Cost.
• 89 to 59 days from Trip Departure: 100% of Trip Cost
• If proper written cancellation notice is not received, amounts paid and reservations made will be forfeited.

We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Trekking Trips

Payment Schedule:

• At time of reservation, US $900 for Trekking non-refundable deposit is required.
• 120 days from departure – Balance of trip cost. All balances are due 120 days prior to departure date unless otherwise specified.
• If the trip is booked with in 120 days of departure date full payment is required at time of booking.
• Participants, whose balances are not received by the 120-day deadline as stated above, risk forfeiture of their place on the expedition.

Policy as it pertains to trip deposits:

• If the participant cancels for accident or personal reasons, AEE cannot refund your deposit or tuition.
• If we must cancel for any reason, AEE will refund the registration fee.
• We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Custom Trip Planning:  You will be charged a non-refundable $2,000 fee to price and organize your custom trip. Normal payment and cancellation policy then apply.

Date Change Fee Policy:

• All date changes must be received in writing along with new application.
• $200 fee for all date changes.
• Any change from trip departure can be extremely difficult and is subject to all incurred expenses as assessed by AEE.
• All date changes are for credit only (no refunds) and valid for one year from written change notification and receipt of new application.

Cancellation Policy

• If you decide to cancel your trip or change your itinerary, AEE must be notified in writing. Your trip will be cancelled from the date written notice is received. Reimbursement policy is directly related to how far ahead you notify the cancellation of your trip, and the amount to be retained for office and administration fee is as follows:• More than 119 to 90 days from Trip Departure: 50% of Trip Cost.
• 89 to 59 days from Trip Departure: 100% of Trip Cost
• If proper written cancellation notice is not received, amounts paid and reservations made will be forfeited.

We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Patagonia Trekking Trips: 

Payment Schedule

• At time of reservation, US $900 for Trekking non-refundable deposit is required.
• 180 days from departure – Balance of trip cost. All balances are due 180 days prior to departure date unless otherwise specified.
• If the trip is booked with in 180 days of departure date full payment is required at time of booking.
• Participants, whose balances are not received by the 180-day deadline as stated above, risk forfeiture of their place on the expedition.

Patagonia Policy as it pertains to trip deposits:

• If the participant cancels for accident or personal reasons, AEE cannot refund your deposit or tuition.
• If we must cancel for any reason, AEE will refund the registration fee.
• We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Patagonia Date Change Fee Policy:

• All date changes must be received in writing along with new application.
• $300 fee for all date changes.
• Any change from trip departure can be extremely difficult and is subject to all incurred expenses as assessed by AEE.
• All date changes are for credit only (no refunds) and valid for one year from written change notification and receipt of new application.

Patagonia Cancellation Policy

• If you decide to cancel your trip or change your itinerary, AEE must be notified in writing. Your trip will be cancelled from the date written notice is received. Reimbursement policy is directly related to how far ahead you notify the cancellation of your trip, and the amount to be retained for office and administration fee is as follows:• More than 179 to 150 days from Trip Departure: 50% of Trip Cost.
• 149 to 120 days from Trip Departure: 100% of Trip Cost
• If proper written cancellation notice is not received, amounts paid and reservations made will be forfeited.

We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Associate Expenses

AEE is not responsible for expenses (e.g. nonrefundable airline tickets, visa fees, equipment, etc.) incurred by trip members in preparing for cancelled trip, regardless of cancellation reason, or for any additional expenses should the trip members have embarked or returned prior to or after any scheduled date. AEE is not responsible for expenses incurred due to any deviation from the schedule undertaken by choice of trip participant. AEE alone reserves the right to cancel (in accordance with the above terms) or postpone any trip due to acts of man (e.g. war, terrorism, earthquake, tsunami, pandemia, etc.), or nature beyond AEE’ S control.

Participant Responsibility for any trip

Trip participants are responsible for their own well-being. This includes good health and strong physical condition. Participants joining a mountaineering expedition or trek may be required to obtain a physician’s release prior to departure. Expedition members are responsible for: knowing all pre-departure information, preparing proper equipment and clothing, conforming to basic standards of personal hygiene (to minimize the risk of traveler’s diseases) and acting in a considerate manner toward all group members and with respect for each country’s customs.