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Aconcagua Express

Climb one of the seven summits

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    • Aconcagua Polish Glacier Route
    • Aconcagua South Face Trek
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  • Atacama Expeditions & Treks
    • Llullaillaco
    • Ojos del Salado & Altiplanic Lagoons
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    • San Pedro de Atacama Trek
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    • El Plomo near Santiago
    • Tupungato Volcano
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    • Patagonia Torres del Paine Full Circuit & Fitz Roy Trek
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Payment Policies

Location: Home » Payment Policies

Terms & Conditions – Payment & Reservation Policies

Please read and understand these policies before submitting your application to Aconcagua Express Expeditions (AEE).

Rescue Insurance (Required):

All our expeditions and treks (except for Easter Island and Atacama Trek) require mandatory Rescue Insurance. Please check our recommended insurance companies Ripcora and Global Rescue Insurance.

Cancellation Insurance:

AEE also strongly recommends that you add Cancellation & Interruption Trip Insurance for all programs we offer.

Prices – all prices are in US dollars.

Expeditions Trips

Payment Schedule:

  • At time of reservation – $900 USD non-refundable deposit is required.
  • 120 days from departure – Balance of trip cost. All balances are due 120 days prior to departure date unless otherwise specified.
  • If the trip is booked with in 120 days of departure date full payment is required at time of booking.
  • Participants whose balances are not received by the 120-day deadline as stated above, risk forfeiture of their place on the expedition.

Policy as it pertains to trip deposits:

  • If the participant cancels for accident or personal reasons, or not passing medical screening, AEE cannot refund your deposit or tuition.
  • If we must cancel for any reason, AEE will refund the registration fee.
  • We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Custom Trip Planning: You will be charged a non-refundable $2,000 fee to price and organize your custom trip. Normal payment and cancellation policy then apply.

Date Change Fee Policy:

  • All date changes must be received in writing along with new application.
  • $200 fee for all date changes.
  • Any change from trip departure can be extremely difficult and is subject to all incurred expenses as assessed by AEE.
  • All date changes are for credit only (no refunds) and valid for one year from written change notification and receipt of new application.

Cancellation Policy

  • If you decide to cancel your trip or change your itinerary, AEE must be notified in writing. Your trip will be cancelled from the date written notice is received. Reimbursement policy is directly related to how far ahead you notify the cancellation of your trip, and the amount to be retained for office and administration fee is as follows:
  • More than 119 to 90 days from Trip Departure: 50% of Trip Cost.
  • 89 to 59 days from Trip Departure: 100% of Trip Cost
  • If proper written cancellation notice is not received, amounts paid and reservations made will be forfeited.

We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Trekking Trips

Payment Schedule:

  • At time of reservation, US $900 for Trekking non-refundable deposit is required.
  • 120 days from departure – Balance of trip cost. All balances are due 120 days prior to departure date unless otherwise specified.
  • If the trip is booked with in 120 days of departure date full payment is required at time of booking.
  • Participants, whose balances are not received by the 120-day deadline as stated above, risk forfeiture of their place on the expedition.

Policy as it pertains to trip deposits:

  • If the participant cancels for accident or personal reasons, AEE cannot refund your deposit or tuition.
  • If we must cancel for any reason, AEE will refund the registration fee.
  • We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Custom Trip Planning:  You will be charged a non-refundable $2,000 fee to price and organize your custom trip. Normal payment and cancellation policy then apply.

Date Change Fee Policy:

  • All date changes must be received in writing along with new application.
  • $200 fee for all date changes.
  • Any change from trip departure can be extremely difficult and is subject to all incurred expenses as assessed by AEE.
  • All date changes are for credit only (no refunds) and valid for one year from written change notification and receipt of new application.

Cancellation Policy

  • If you decide to cancel your trip or change your itinerary, AEE must be notified in writing. Your trip will be cancelled from the date written notice is received. Reimbursement policy is directly related to how far ahead you notify the cancellation of your trip, and the amount to be retained for office and administration fee is as follows:• More than 119 to 90 days from Trip Departure: 50% of Trip Cost.
  • 89 to 59 days from Trip Departure: 100% of Trip Cost
  • If proper written cancellation notice is not received, amounts paid and reservations made will be forfeited.

We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Patagonia Trekking Trips: 

Payment Schedule

  • At time of reservation, US $900 for Trekking non-refundable deposit is required.
  • 180 days from departure – Balance of trip cost. All balances are due 180 days prior to departure date unless otherwise specified.
  • If the trip is booked with in 180 days of departure date full payment is required at time of booking.
  • Participants, whose balances are not received by the 180-day deadline as stated above, risk forfeiture of their place on the expedition.

Patagonia Policy as it pertains to trip deposits:

  • If the participant cancels for accident or personal reasons, AEE cannot refund your deposit or tuition.
  • If we must cancel for any reason, AEE will refund the registration fee.
  • We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Patagonia Date Change Fee Policy:

  • All date changes must be received in writing along with new application.
  • $300 fee for all date changes.
  • Any change from trip departure can be extremely difficult and is subject to all incurred expenses as assessed by AEE.
  • All date changes are for credit only (no refunds) and valid for one year from written change notification and receipt of new application.

Patagonia Cancellation Policy

  • If you decide to cancel your trip or change your itinerary, AEE must be notified in writing. Your trip will be cancelled from the date written notice is received. Reimbursement policy is directly related to how far ahead you notify the cancellation of your trip, and the amount to be retained for office and administration fee is as follows:• More than 179 to 150 days from Trip Departure: 50% of Trip Cost.
  • 149 to 120 days from Trip Departure: 100% of Trip Cost
  • If proper written cancellation notice is not received, amounts paid and reservations made will be forfeited.

We recommend strongly you to buy cancellation trip insurance to protect you if you are unable to join the expedition for personal, family or medical reasons.

Associate Expenses

AEE is not responsible for expenses (e.g. nonrefundable airline tickets, visa fees, equipment, etc.) incurred by trip members in preparing for cancelled trip, regardless of cancellation reason, or for any additional expenses should the trip members have embarked or returned prior to or after any scheduled date. AEE is not responsible for expenses incurred due to any deviation from the schedule undertaken by choice of trip participant. AEE alone reserves the right to cancel (in accordance with the above terms) or postpone any trip due to acts of man (e.g. war, terrorism, earthquake, tsunami, pandemia, etc.), or nature beyond AEE’ S control.

Participant Responsibility for any trip

Trip participants are responsible for their own well-being. This includes good health and strong physical condition. Participants joining a mountaineering expedition or trek may be required to obtain a physician’s release prior to departure. Expedition members are responsible for: knowing all pre-departure information, preparing proper equipment and clothing, conforming to basic standards of personal hygiene (to minimize the risk of traveler’s diseases) and acting in a considerate manner toward all group members and with respect for each country’s customs.

Climber Experiences

Gabriel and Mariana were really fantastic and helpful, especially since I struggled with acclimatization. Suzanne (at base camp) was also really great. When I descended early she looked after me to ensure that all of my logistics for leaving the park were coordinated. The trip was overall well organized, very informative, very realistic expectations and a great experience – unfortunately, my body did not hold up as well as usual, but I do not feel that I (or the company) could have done anything differently to improve my chances. A great climbing team!

Nancy Henning
USA

The memories I have of our trekking on Aconcagua is one of my fondest. It was a most fantastic experience…. one which I will treasure for the rest of my life. Thank you and your team members for making it possible. I very much enjoyed the personal one-on-one relationships we developed with you and your team. Your professionalism and desire to please the customer is very evident and commendable.

Thomas Kremlin
Austria

Lieber Joaquin,
Als erstes möchte ich mich bei Dir für Deine Leistungen bei der Expedition zum Aconcagua bedanken. Bergführer Abi Kirschner hat sich sehr lobend über Deine Arbeit geäußert. Auch Pierre Kintgen war mit Bergführer und KL Adventure sehr, sehr zufrieden. Ich denke, das wird unseren gemeinsamen Produkten sehr gut tun – denn die Teilnehmer tragen Ihre Zufriedenheit weiter und das ist die beste Werbung für uns alle. Ich danke Dir und Deinem Team für die hervorragende Arbeit und Bemühungen! Herzliche Grüße aus München.

Michael Roepke
DAV-Summit Club Manager, Munchen
Germany

Le voyage était parfait, avec l’immense satisfaction d’avoir été en haut de l’aconcagua !
Excellent guides, very professional and very dedicated to the success of the expedition. Very good logistics (transfers, mules); Pre-Read materials (Aconcagua book, map…) were very good; Excellent hotel in Mendoza (Hyatt!)

I would definitely recommend KL Expeditions / Aconcagua Express Expeditions.

Pascal Tiercelin
France

Mecha (Gabriel Rocamora) was a great lead guide, I can’t recommend him highly enough !

Edouard Derom
USA

Lieber Joaquin,
Ich möchte Dir nochmals herzlich danken für Dein großes Engagement, für die perfekte Organisation und all die vielen Kleinigkeiten, die Du für uns so selbstverständlich erledigt oder geregelt hast. Vielen Dank für die ausführliche e-Mail-Kommunikation und Beratung vor unserer Expedition, für Deine engagierten und motivierten Mitarbeiter im Base-Camp, in Mendoza oder wo sie uns auch immer geholfen haben, für die Auswahl von Rob als Guide und für die exzellente kulinarische Verpflegung. Richte bitte besondere Grüsse an Jorgelina und Juan aus, die uns so erstklassig verpflegt haben. In meinem Kopf habe ich unzählige wunderschöne Bilder und Erinnerungen an diese Expedition, die man nicht mit dem Fotoapparat festhalten kann, die mich aber sicher mein Leben lang begleiten werden. Danke!
Herzliche Grüße,

Nicole Benning
Deutschland

Aconcagua Express & KL Adventure was truly a wonderful experience. From the pre- trip client care to the world class guide and staff, fabulous base camp cuisine, traveling safely and ethically, superior route experience and better pricing than most other outfits. Truly a fantastic trip that I have no reservations in recommending to Americans or anyone else interested in a climb.

Eric Hornbeck
USA

Hi Joaquin, I was a member of your January expedition to Aconcagua, I was very impressed with the entire setup and I would like to compliment you on how smoothly the expedition went. I was very impressed with the skills of both Gabriel and Mariana and if it hadn’t been for them and the decisions they made I am quite sure we would not have made the summit.

Peter Dignan
United Kingdom

Hey Joaquin
We have used Aconcagua Express services every year we have guided Aconcagua and we have been 100% satisfied. Aconcagua Express is exceedingly professional, on time, and a good value. We would not choose another service for our expeditions.
Cheers,

Colby Combs Director Alaska Mountaineering School
Alaska

Dear Joaquin,
Thank you for everything and making our trip to Aconcagua 100% successful! The entire team reached the summit via the False Polish route the 12th of February. Your services and staff helped make the expedition a better experience for our team. Carolina and Marcelo were great!

Bill Crouse Lead Guide Adventure Consultants
New Zealand

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